Refund Policy

AskUncleJifu ("we," "our," or "us") is committed to fair, transparent billing for our AI automation, development, and managed-services engagements. This Refund Policy explains how deposits, milestone payments, and retainer hours are handled, and how you can request a refund when something doesn't go as planned. It applies to all services purchased through askunclejifu.com.

Every engagement is scoped in writing before work begins. Your signed proposal or statement of work defines the deliverables, milestones, and payment schedule for your project, and this policy works together with those terms.

1. Project Deposits

Most project engagements begin with an upfront deposit that reserves our team's time and capacity for your work.

• Before kickoff — If you cancel your project before work has started and before project kickoff, your deposit is refundable in full, subject to any work already performed (e.g., scoping or discovery already delivered).
• After kickoff — Once your project has officially kicked off and work has begun, the deposit is non-refundable. The deposit covers reserved capacity, planning, and early-stage work that cannot be recovered if the project is cancelled.

Kickoff is defined as the first working session, the first deliverable draft, or the date stated in your proposal as the project start date — whichever comes first.

2. Milestone-Based Refunds for Incomplete Deliverables

Project work is billed against agreed milestones. If a project is cancelled or terminated before all milestones are complete, you only pay for the work that has actually been delivered and accepted.

• Completed milestones — Milestones you have reviewed and accepted are non-refundable, because that work has been fully delivered.
• Incomplete or undelivered milestones — Any milestone payments for work not yet delivered — or not yet accepted — are refunded proportionally to the work not yet done. If 60% of a milestone's deliverables have been completed and accepted, 40% of that milestone's payment is refunded.

Partial-credit calculations are based on the milestone breakdown in your signed proposal. If a dispute arises, we will work with you in good faith to agree on the proportion of work actually delivered before any refund is issued.

3. Retainer Hours — 14-Day Money-Back Guarantee

Retainer plans (Managed AI Ops and similar ongoing support packages) are billed monthly in advance, and purchased hours are tracked transparently.

• Unused hours — If you purchased retainer hours within the last 14 days and have not used them, you can request a full money-back refund of the unused balance. Hours already consumed are deducted at the agreed hourly rate.
• After 14 days — Retainer hours that remain unused beyond the 14-day window are not refundable, but they do not expire: unused hours continue to roll over and can be applied to future work.

To check your remaining balance at any time, just message us — we'll send you a current usage report.

4. How to Request a Refund

To request a refund, contact us through any of the channels below. Please include your invoice or reference number, the service or milestone in question, and a short explanation of why you are requesting a refund — this helps us resolve your request faster.

• WhatsApp: +1 302 217 0438 — fastest response, typically within one business day.
• Contact form: Submit a request through our contact page and select "Billing / Refund" as your reason.
• Email: hello@askunclejifu.com — include "Refund Request" in the subject line.
• Legal entity: Jifu, LLC, a Delaware limited liability company
• Registered office: 131 Continental Drive, Suite 305, Newark, DE 19713, United States

5. Processing Time

Once we receive your refund request, we will acknowledge it within 2 business days and confirm whether any additional information is needed.

• Approved refunds — are processed within 7–10 business days of approval.
• Payment method — refunds are returned to the original payment method used for the purchase. Depending on your bank or card issuer, it may take a few additional days for the funds to appear on your statement.

If your refund is not approved, we will explain why and, where possible, offer alternatives such as credit toward future services or additional work to complete the deliverable.